In 1994, while still a student at Wentworth, through research, Chance discovered increasing demand to take residential technical systems design and engineering to the next level, away from a product-centered design and focus on person-centered solutions. Marrying technology into construction requires a broad knowledge base. Chance tapped into national organizations, such as the Custom Electronic Design and Installation Association, CEDIA, for education and building  relationships with industry piers who shared a vision for this, then, fledgling industry.

Initial Meeting - We determine if there is a good fit between our interests. We discuss your goals, timeline, expectations and budget. We exchange communication preferences and ask that you enter into the consultation agreement.

Consultation - We move on to understanding you and working towards transforming that understanding into a design. A 2% deposit of the planned budget is required to begin this phase. We initiate contact with the other design professionals working on your project such as the architect, interior designer, builder, etc.

Design - This is where specific products and requirements are agreed upon that result in the form of a proposal. The proposal is a document that evolves throughout the process because it may include floor plans, elevation drawings, device and wiring schedules, change orders, etc.

Changes - The number of people and products involved makes flexibility a key element to achieving the desired end-result. The nature of custom work is that when changes occur the design can easily be modified to accommodate them.

Wiring - locations must be determined accurately so wires can be properly installed. Knowing the possibility of change, we can plan for movement or additional wires for other possible locations. 

Trim - is when devices installed on ceilings and walls takes place. Things like speakers, keypads, touchscreens, wall-plates, and cameras need to be done at the proper stage of construction and protected while it continues.

Finish - this is when the remaining equipment is installed, tested, and programmed. All of the previous good planning becomes evident during this time.

Customer orientation - we want you to understand well, the capabilities of the installed systems. Often we do this twice, initially then later after you've had time to get equainted with it. This reinforces then and opens awareness to other capabilities that may be incorporated in the system.

Ongoing support - when service or support is needed, we pride ourself in responding quickly to your needs. We include support, warranties and offer extended service contracts to be available well beyond the sale. Maintaining your satisfaction throughout the entire process is our primary concern.